A few months after stepping into the role of Virgin’s first chief experience officer, Sam Kelly explains how backing women’s sport plays a key role in the brand’s mission to win consumer affection.
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For decades, marketing leaders guided buyers through a neat sequence from awareness to purchase. Today, that linear funnel model is breaking down. Buyers now chart their own course — jumping between channels, self-educating via digital content and often engaging sales late, if at all.
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Over the past decade, Instagram has grown exponentially, with more than a billion monthly active users. However, with that increase in users has come an equal rise in fake accounts.
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Link sharing on social media is always an adventure. Some social media platforms make it easier than others — Instagram allows you to link directly from your Stories and in your bio — but adding a link to your TikTok bio is still a fiddly process.
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If you have spent any time dealing with AI digital entities to solve your brand problem, you will not be surprised to learn that we, customers, are totally frustrated with customer service. The Wall Street Journal recently wrote about our unhappiness with customer service. The title of the...