Last year, a bereaved air traveler asked Air Canada’s chatbot about bereavement fares. The bot fabricated a refund policy that didn’t exist. The customer followed that guidance, the dispute went to court, and the case quickly went viral. The court dismissed Air Canada’s claim...
Instagram offers a metric for almost everything, but many of them won’t actually show you if your strategy is effective. Below are the nine metrics that matter most in 2026, why they’re important, and where to find them. Key takeawaysTracking Instagram metrics lets you better...
Businesses must be able to rapidly explain why AI suggested their brand, according to Info-Tech Research Group’s Julie Geller. “When that validation isn’t clear, trust erodes quickly.”
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Matt Maddox, who has been serving as president, will assume the role of chief executive and oversee daily operations, while still reporting to Salter.
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Shein’s reported purchase of Everlane isn’t its first move to strengthen its brand image. In the past few years, it has formed a partnership with Forever 21, bought the U.K. label Missguided and rolled out a third-party marketplace. However, how all of these initiatives will ultimately fit...
Rising fuel costs stemming from the war with Iran are straining Walmart’s shoppers and its supply chain, and may ultimately force the retailer to increase shelf prices.
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